Open Software Design | Upmo

# Messaging Context

Messaging bounded context is part of the communications subdomain.

Note: None of these are implemented as of yet. We have done a few spikes to understand how we can achieve a certain things, and they're documented here.

The requirement for our messaging system are the following:

  • Message should be able to be sent to various channels such as SMS, WhatsApp, and Chat
  • Message should be able to be sent via emails. When a building contact receive an email, the original seeker's email address must be replaced by a proxy email address.

# Sequence: Starting a conversation

Before messages can be sent, a Twilio conversation must be created first. A conversation should be created on the instance where a seeker is about to send a message to a building contact.

Details:

  • We must be able to distinguish the role of the participants, whether they are a seeker or a building contact, because we will have to handle their messages differently. To achieve this, participants must be created with attributes, where the role information can be stored.

# Sequence: Sending message from conversation channels

In this diagram, the Sender can send message from any of the supported channels by Twilio. Even though this sequence diagram works for both seekers and building contacts, there is a slight difference in its behaviour, mainly on how emails are propagated.

Details:

  • To check whether a participant is a seeker or building contact, we will fetch participant attributes and check the participant role

# Sequence: Sending message to proxy email address

Only building contacts will receive emails to proxy email address.

Details:

  • It's important for the programmatic message creation here to not trigger Twilio's webhook. If the webhook is triggered, the building contact will get the email that they have sent. Set --x-twilio-webhook-enabled to false when the message is created.
  • Set author to the building contacts when messages are created, otherwise it'll shown as 'system'
  • The notification triggered by SES Receipt Rule will contain the building contact's email and body. We'll be able to derive the message from here.

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